Return & Refund Policy

Last Updated: June 24, 2026

1. General & Business Model

1.1 This Return and Refund Policy governs all purchases made through mugen-style.com, operated by Mugen Style (Registered Business ID: 558631578, operating from Israel, hereinafter "the Company", "we", or "us").

2. Standard Returns (Buyer's Remorse)

2.1 Although our items are made-to-order, if you are genuinely unsatisfied with your purchase, you may request a return for a refund within 14 days of the physical delivery date, strictly subject to the following cumulative conditions:

• The item must be completely unworn, unwashed, and unused.
• The item must remain in its pristine original condition, totally free of distinct odors (perfume, smoke, etc.), pet hair, makeup stains, or physical tears.
• The item must be returned inside its original packaging with all native tags intact.
• You must formally initiate a written return request within the mandatory 14-day window.

2.2 Restocking Fee: All qualifying non-defective returns approved by management are subject to a mandatory 5% restocking fee deducted from the total refund amount, covering initial setup and gateway processing costs.

2.3 Return Shipping Costs: For standard returns, the customer is strictly responsible for paying all return shipping costs to our designated regional logistics facility.

3. Return Authorization Process (RMA)

3.1 To prevent lost merchandise, strictly do NOT mail items back to the address marked on your original receiving package. Packages returned without an official Return Merchandise Authorization (RMA) will be refused by our warehouse and destroyed, forfeiting your right to a refund.

3.2 To request an RMA, you must email our support desk at info@mugen-style.com containing:

1. Your complete Order Number (e.g., #MUG-1204).
2. The full name and email address used at checkout.
3. A detailed explanation detailing the reason for the return.

3.3 Our team will review your request within 3 business days. If authorized, we will reply with your unique RMA number and the precise mailing address of our nearest returns processing center.

4. Defective, Damaged, or Mismatched Items

4.1 We stand behind the physical quality of our curated apparel. The Company will absorb 100% of the financial liability and issue either a completely free replacement or a full 100% refund (including shipping) in the occurrence of verified production errors:

A. Printing Faults:

• Blurry Print: Artwork rendering is visibly distorted, out of focus, or severely low-resolution.
• Misplacement: The graphic design was printed noticeably off-center, crooked, or inverted relative to the digital mockup.
• Peeling: The ink/print visibly separates or lifts from the garment fibers upon unpacking.
• Severe Scale Variance: The printed artwork is drastically mis-scaled relative to the item size.
• Underbase Exposure: White primer base sticking out from underneath the colored pigment layers.
• Production Stains: Visible machine grease, raw ink splatters, or chemical bleaching on the fabric.

B. Physical Garment Faults:

• Wrong Product: You received a totally different item, style, or garment brand than ordered.
• Severe Sizing Variance: The physical garment deviates by **more than 1.2 inches (3 cm)** from the official published measurement tables.
• Structural Defects: Unstitched seams, raw holes, faulty zippers, or shattered ceramic drinkware.

C. Carrier & Transit Faults:

• Packages officially declared "Lost in Transit" by the courier (no tracking updates for 30 consecutive business days).

4.2 Mandatory Claim Timelines:

• Production errors / incorrect items: Must be reported to us within 7 days of delivery.
• Carrier package damage (smashed boxes): Must be reported within 72 hours of delivery.

4.3 Proof Requirement: To validate a defect claim, your initial email must include **clear, well-lit digital photographs or a short video** clearly demonstrating the specific flaw alongside the garment's neck tag. Claims submitted without visual verification will be automatically closed.

5. Out of Stock / Fulfillment Drops

5.1 In the rare event that an item goes out of stock at our printing facilities post-order, or fails to pass our multi-stage Quality Control testing, we will instantly notify you and issue an immediate 100% refund.

6. Non-Returnable Items

6.1 The following categories of merchandise are legally exempt from being returned or refunded unless they arrived physically structurally defective:

• Underwear, intimates, socks, bodysuits, and swimwear (strictly enforced due to federal hygiene laws).
• Face masks and custom headwear.
• Any item that has been laundered, worn outdoors, or physically modified by the customer.
• Digital Gift Cards.

7. Missing Packages Marked as "Delivered"

7.1 If the courier's tracking portal indicates that your package was successfully "Delivered" to the exact GPS address provided at checkout, but you cannot locate it on your porch/mailbox, please check with neighbors or your local post office. **The Company is not financially liable for stolen packages or porch piracy once confirmed delivered by the carrier.**

8. Refund Processing Protocol

8.1 Upon receiving and inspecting your returned shipment at our facility, we will email you a formal notice of approval or rejection. Approved refunds will be automatically pushed back to your **original payment gateway (Credit Card / PayPal)** within 5 to 10 business days, dictated by your banking institution's clearing times.

9. Contact Returns Desk

For all disputes, return authorizations, or photographic proof submissions, reach us at:

Mugen Style – Customer Support Desk
Email: info@mugen-style.com
Operating Hours: Mon-Fri (Inquiries are typically answered within 24 business hours).